Q: What is the warranty?
A: SimonCells.com will service or replace defective merchandise with the exact model or a comparable model, at our discretion, within 7 days. After 7 days customers must contact the manufacture directly. Many phones come with a year warranty, some warrantys are international, and all warranties are for manufacturer defects only. Please contact the product manufacturer for the most accurate information regarding their warranty and support policies.
Q: If I place my order today when will it ship?
A: Orders must first be verified before they can be processed for shipping. Most in stock items will ship on the next business day once they are verified. Specialty items are ordered specifically for each customer and can take longer to ship. Email firstname.lastname@example.org with questions about your specific order.
Q: Do GSM phones work in the United States ? If so, what companies offer service for GSM phones?
A: Yes, GSM phones will work in the United States with any GSM/SIM Card service provider such as Cingular/AT&T and T-Mobile. The phones we sell support the 1900 GSM frequency which is supported by most carriers in most areas. Some phones support the 850 GSM frequency and some do not. Please check with your phone service provider to determine if you need the 1900, 850 or both frequencies.